Property Portal · Integration
WhatsApp integration for OnTheMarket
Stitch turns each OnTheMarket enquiry into an instant, branded WhatsApp conversation, replied to by the whole team, logged to the right CRM record.
Official Business Platform GDPR-safeStitch × OnTheMarket
Two-way WhatsApp sync
- Every WhatsApp thread on the OnTheMarket record
- Shared inbox for the whole team
- No lost chats when staff leave
- AI + automation layered on top
Why Stitch
The benefits of using Stitch for WhatsApp on OnTheMarket.
Centralisation first. Automation is the jam on top, but it only works once every chat lives on the record.
Every WhatsApp chat inside OnTheMarket
Conversations are stitched to the right property record automatically, no copy-paste, no screenshots, no “which phone is that on?”.
One shared team inbox
Your whole team sees the same threads. Assign, @mention and hand over without ever leaving OnTheMarket.
Nothing lost when staff leave
WhatsApp numbers belong to the business, not personal phones. When a colleague moves on, their history and contacts stay in OnTheMarket.
Two-way sync, in real time
New WhatsApp contacts create records in OnTheMarket; replies update the timeline instantly. Templates, media and read receipts included.
AI + automation on top
Once the channel is centralised, layer on lead qualification, out-of-hours replies and portal-to-WhatsApp journeys, all logged back to OnTheMarket.
Meta Business Partner grade
Official WhatsApp Business Platform via a Meta Business Partner. Green-tick ready, GDPR-compliant, fully auditable.
How it works
Stitch + OnTheMarket in five steps.
- 1OnTheMarket enquiries land in your CRM.
- 2Stitch triggers a WhatsApp template within seconds of the lead.
- 3Replies land in the shared inbox, tied to the property.
- 4AI can qualify before human handover.
- 5Every message is written back to the CRM record.
FAQ
OnTheMarket + WhatsApp: common questions.
Do I need to change my OnTheMarket setup to use Stitch?
No. Stitch sits alongside OnTheMarket and syncs both ways. Your team keeps working in OnTheMarket while gaining a proper WhatsApp channel.
Is this the official WhatsApp Business Platform?
Yes. Stitch is a Meta Business Partner. Every message goes through the official WhatsApp Business Platform, not WhatsApp Web workarounds.
Can multiple property team members reply from one WhatsApp number?
Yes. That is the core of Stitch. A single business WhatsApp number, with a shared inbox for your whole team, permissions, routing and audit trail.
How long does onboarding take?
Most teams are live within a week, including WhatsApp number verification, CRM connection and template approval.
Related
Other Property Portal integrations.
Ready to run WhatsApp inside OnTheMarket?
Book a 20-minute walkthrough. We'll show you Stitch running against a OnTheMarket account, every chat on the record, one shared team inbox.