CRM · Integration
WhatsApp integration for Salesforce
Stitch delivers WhatsApp inside Salesforce the way regulated businesses need it: one business number, every message logged to Contact / Lead / Case, permission-controlled and audit-ready.
Official Business Platform GDPR-safeStitch × Salesforce
Two-way WhatsApp sync
- Every WhatsApp thread on the Salesforce record
- Shared inbox for the whole team
- No lost chats when staff leave
- AI + automation layered on top
Why Stitch
The benefits of using Stitch for WhatsApp on Salesforce.
Centralisation first. Automation is the jam on top, but it only works once every chat lives on the record.
Every WhatsApp chat inside Salesforce
Conversations are stitched to the right sales record automatically, no copy-paste, no screenshots, no “which phone is that on?”.
One shared team inbox
Your whole team sees the same threads. Assign, @mention and hand over without ever leaving Salesforce.
Nothing lost when staff leave
WhatsApp numbers belong to the business, not personal phones. When a colleague moves on, their history and contacts stay in Salesforce.
Two-way sync, in real time
New WhatsApp contacts create records in Salesforce; replies update the timeline instantly. Templates, media and read receipts included.
AI + automation on top
Once the channel is centralised, layer on lead qualification, out-of-hours replies and portal-to-WhatsApp journeys, all logged back to Salesforce.
Meta Business Partner grade
Official WhatsApp Business Platform via a Meta Business Partner. Green-tick ready, GDPR-compliant, fully auditable.
How it works
Stitch + Salesforce in five steps.
- 1Connect your Salesforce account to Stitch in a few clicks, no developer required.
- 2We provision an official WhatsApp Business number (or migrate the one you already use).
- 3Inbound WhatsApp messages are matched to existing Salesforce records; new numbers create a new contact automatically.
- 4Every reply, note, template and media file is written back to the Salesforce timeline in real time.
- 5Add AI assistants, portal automations and website journeys on top, all logged to the same record.
Watch
Stitch × Salesforce in action.
A quick walkthrough of the integration, straight from the Stitch team.
FAQ
Salesforce + WhatsApp: common questions.
Do I need to change my Salesforce setup to use Stitch?
No. Stitch sits alongside Salesforce and syncs both ways. Your team keeps working in Salesforce while gaining a proper WhatsApp channel.
Is this the official WhatsApp Business Platform?
Yes. Stitch is a Meta Business Partner. Every message goes through the official WhatsApp Business Platform, not WhatsApp Web workarounds.
Can multiple sales team members reply from one WhatsApp number?
Yes. That is the core of Stitch. A single business WhatsApp number, with a shared inbox for your whole team, permissions, routing and audit trail.
How long does onboarding take?
Most teams are live within a week, including WhatsApp number verification, CRM connection and template approval.
Related
Other CRM integrations.
Ready to run WhatsApp inside Salesforce?
Book a 20-minute walkthrough. We'll show you Stitch running against a Salesforce account, every chat on the record, one shared team inbox.