CRM · Integration
WhatsApp integration for Pipedrive
Stitch lets your Pipedrive reps run WhatsApp from a shared team number. Every message lands on the right deal card and every handover keeps the history.
Official Business Platform GDPR-safeStitch × Pipedrive
Two-way WhatsApp sync
- Every WhatsApp thread on the Pipedrive record
- Shared inbox for the whole team
- No lost chats when staff leave
- AI + automation layered on top
Why Stitch
The benefits of using Stitch for WhatsApp on Pipedrive.
Centralisation first. Automation is the jam on top, but it only works once every chat lives on the record.
Every WhatsApp chat inside Pipedrive
Conversations are stitched to the right sales record automatically, no copy-paste, no screenshots, no “which phone is that on?”.
One shared team inbox
Your whole team sees the same threads. Assign, @mention and hand over without ever leaving Pipedrive.
Nothing lost when staff leave
WhatsApp numbers belong to the business, not personal phones. When a colleague moves on, their history and contacts stay in Pipedrive.
Two-way sync, in real time
New WhatsApp contacts create records in Pipedrive; replies update the timeline instantly. Templates, media and read receipts included.
AI + automation on top
Once the channel is centralised, layer on lead qualification, out-of-hours replies and portal-to-WhatsApp journeys, all logged back to Pipedrive.
Meta Business Partner grade
Official WhatsApp Business Platform via a Meta Business Partner. Green-tick ready, GDPR-compliant, fully auditable.
How it works
Stitch + Pipedrive in five steps.
- 1Connect your Pipedrive account to Stitch in a few clicks, no developer required.
- 2We provision an official WhatsApp Business number (or migrate the one you already use).
- 3Inbound WhatsApp messages are matched to existing Pipedrive records; new numbers create a new contact automatically.
- 4Every reply, note, template and media file is written back to the Pipedrive timeline in real time.
- 5Add AI assistants, portal automations and website journeys on top, all logged to the same record.
FAQ
Pipedrive + WhatsApp: common questions.
Do I need to change my Pipedrive setup to use Stitch?
No. Stitch sits alongside Pipedrive and syncs both ways. Your team keeps working in Pipedrive while gaining a proper WhatsApp channel.
Is this the official WhatsApp Business Platform?
Yes. Stitch is a Meta Business Partner. Every message goes through the official WhatsApp Business Platform, not WhatsApp Web workarounds.
Can multiple sales team members reply from one WhatsApp number?
Yes. That is the core of Stitch. A single business WhatsApp number, with a shared inbox for your whole team, permissions, routing and audit trail.
How long does onboarding take?
Most teams are live within a week, including WhatsApp number verification, CRM connection and template approval.
Related
Other CRM integrations.
Ready to run WhatsApp inside Pipedrive?
Book a 20-minute walkthrough. We'll show you Stitch running against a Pipedrive account, every chat on the record, one shared team inbox.