Property CRM · Integration
WhatsApp integration for Apex27
From new applicant to signed tenancy, Stitch keeps every WhatsApp conversation attached to the right Apex27 record and visible to every team member with permission.
Official Business Platform GDPR-safeStitch × Apex27
Two-way WhatsApp sync
- Every WhatsApp thread on the Apex27 record
- Shared inbox for the whole team
- No lost chats when staff leave
- AI + automation layered on top
Why Stitch
The benefits of using Stitch for WhatsApp on Apex27.
Centralisation first. Automation is the jam on top, but it only works once every chat lives on the record.
Every WhatsApp chat inside Apex27
Conversations are stitched to the right property record automatically, no copy-paste, no screenshots, no “which phone is that on?”.
One shared team inbox
Your whole team sees the same threads. Assign, @mention and hand over without ever leaving Apex27.
Nothing lost when staff leave
WhatsApp numbers belong to the business, not personal phones. When a colleague moves on, their history and contacts stay in Apex27.
Two-way sync, in real time
New WhatsApp contacts create records in Apex27; replies update the timeline instantly. Templates, media and read receipts included.
AI + automation on top
Once the channel is centralised, layer on lead qualification, out-of-hours replies and portal-to-WhatsApp journeys, all logged back to Apex27.
Meta Business Partner grade
Official WhatsApp Business Platform via a Meta Business Partner. Green-tick ready, GDPR-compliant, fully auditable.
How it works
Stitch + Apex27 in five steps.
- 1Connect your Apex27 account to Stitch in a few clicks, no developer required.
- 2We provision an official WhatsApp Business number (or migrate the one you already use).
- 3Inbound WhatsApp messages are matched to existing Apex27 records; new numbers create a new contact automatically.
- 4Every reply, note, template and media file is written back to the Apex27 timeline in real time.
- 5Add AI assistants, portal automations and website journeys on top, all logged to the same record.
Watch
Stitch × Apex27 in action.
A quick walkthrough of the integration, straight from the Stitch team.
FAQ
Apex27 + WhatsApp: common questions.
Do I need to change my Apex27 setup to use Stitch?
No. Stitch sits alongside Apex27 and syncs both ways. Your team keeps working in Apex27 while gaining a proper WhatsApp channel.
Is this the official WhatsApp Business Platform?
Yes. Stitch is a Meta Business Partner. Every message goes through the official WhatsApp Business Platform, not WhatsApp Web workarounds.
Can multiple property team members reply from one WhatsApp number?
Yes. That is the core of Stitch. A single business WhatsApp number, with a shared inbox for your whole team, permissions, routing and audit trail.
How long does onboarding take?
Most teams are live within a week, including WhatsApp number verification, CRM connection and template approval.
Related
Other Property CRM integrations.
Ready to run WhatsApp inside Apex27?
Book a 20-minute walkthrough. We'll show you Stitch running against a Apex27 account, every chat on the record, one shared team inbox.